Reference

Terms and Conditions That Cover Your Wallet

One plain set of terms runs every 999xo account: how your wallet moves, what we expect from you, and how a dispute gets settled.

Wallet and transfer conditionsPromotion and feature rulesAccount closure stepsComplaint and review path
999xo Terms and Conditions That Cover Your Wallet
POLICY CONTACT

Where to Ask About a Clause

A clause you do not follow is a problem you should raise before you act, not after. Our Bangladesh support team handles terms questions through live chat inside your account and by email, and both routes open a ticket you can point back to later. Keep your account number ready and quote the section heading — it cuts the back-and-forth sharply. If the question involves money, have the bKash, Nagad or Rocket transaction ID beside you. We reply in English and we work tickets in the order they land.

Live chat Open chat from your account wallet page, paste the section heading you are asking about, and an agent picks it up with your account already on screen.
Email ticket Send the clause, your account number and any wallet transaction ID to our support address so the reply lands as a written record you can keep.
In-account message Short questions about profile details or a held withdrawal go through the message box inside your account, which stays attached to the case file.
DATA AND ACCESS

Your Data, Cookies and Account Safety

Terms only mean something if the data behind them is handled properly. We keep your profile details, wallet references and login records so we can run the account, meet our own record-keeping duties and settle a dispute if one comes up. Cookies do the housekeeping — keeping you signed in, remembering your language, and showing us which lobby pages load slowly on a mobile connection. Your password and your one-time code are yours alone, and we never ask for either in chat. Want a detail corrected or a copy of what we hold? Ask, and we point you to the request route.

Profile data

Your name, mobile number and wallet ID are held to verify transfers and match a withdrawal to the right person; we do not sell them on.

Cookies

A session cookie keeps you signed in, a preference cookie holds your language choice, and analytics show us which pages stall on mobile data.

Account security

Login runs on a password plus a one-time code sent to your mobile; sign in from a new device and expect that code before the lobby opens.

Record retention

Transaction and login records stay on file for the period local rules require, then go. You can ask which of your details we still hold.

Terms Questions We Get Most

Most terms questions land on the same handful of points: what exactly you agreed to, what we hold about you, and how to change or close something on your account. Below are the answers our support team gives most often, worded the way we say them in chat rather than in legal phrasing. If yours is not here, send it across and we add the useful ones to this page.

Yes. Ticking the box at sign-up is the acceptance, and it covers your wallet, your lobby use and any promotion you join afterwards. If you do not agree with it, do not finish the registration.

They can. When a clause changes we publish the new wording on this page with a revised date, and carrying on with your account after that point counts as accepting the update.

Third-party funding is not allowed. If the sending wallet name differs from your profile name, we may hold the transfer and ask for proof of ownership before the amount reaches your account wallet.

Message support from inside your account with the detail you want fixed, or ask for a copy of what we hold. We confirm the request and reply to the mobile number on file.

Yes. Ask support to close it and withdraw any balance that belongs to you first. Transaction and login records stay on file for the period local rules require, even after closure.

We tell you which clause was involved and what evidence we need. You can reply with your side and any transfer ID, and the decision is looked at again on the record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.